RETURN POLICY
Last Updated: 15-March-2025
At The Home Electronics, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or exchange under the following terms and conditions.
1. ELIGIBILITY FOR RETURNS
You may return a product if:
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The product is defective, damaged, or incorrect upon arrival.
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The product is unused, in its original packaging, and includes all accessories.
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The return request is made within 7 days of receiving the product.
The following items are not eligible for return:
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Used, damaged, or altered products after delivery.
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Products without original packaging and accessories.
2. RETURN PROCESS
To initiate a return:
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Contact our customer service team at info@thehomeelectronics.com or call +923006557599 within the return period.
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Provide your order number, reason for return, and photos (if applicable).
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We will verify your request and provide a return shipping label if applicable.
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Pack the product securely and send it back via the provided instructions.
3. RETURN SHIPPING & CHARGES
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If the return is due to our error (wrong or defective product), we will cover the return shipping costs.
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If the return is due to a change of mind, the customer is responsible for return shipping fees.
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We recommend using a trackable shipping service to ensure safe delivery.
4. REFUNDS & EXCHANGES
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Once we receive and inspect the returned product, we will process a refund or exchange within 5-7 business days.
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Refunds will be issued to the original payment method (if applicable) or as store credit.
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Exchanges are subject to stock availability.
5. DAMAGED OR DEFECTIVE PRODUCTS
If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost.
6. CONTACT US
For any return-related inquiries, please contact us at:
Email: info@thehomeelectronics.com
Phone: +923006557599
By purchasing from The Home Electronics, you agree to this Return Policy. We reserve the right to modify this policy at any time without prior notice.