PRIVACY POLICY

Last Updated: 15-March-2025

This Privacy Policy describes how The Home Electronics (“we,” “our,” or “us”) collects, uses, and protects the personal information of users (“you” or “customers”) who visit our website and interact with our services.

1. INFORMATION WE COLLECT

We collect both personal and non-personal information to provide a seamless shopping experience.

1.1 Personal Information:

• Full Name

• Email Address

• Phone Number

• Shipping & Billing Address

1.2 Non-Personal Information:

• Browser type & device information

• IP address

• Cookies & tracking data

2. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

• To process and fulfill orders

• To communicate order updates

• To provide customer support

• To improve website functionality and user experience

• To send marketing communications (only if opted-in)

3. DATA RETENTION

We retain customer information for as long as necessary to:

• Fulfill orders and comply with legal requirements

• Provide ongoing customer service

• Send marketing materials if consent is given

4. THIRD-PARTY SERVICES

We may share limited customer data with third parties, including:

• Delivery Partners: For shipping and order tracking

• Analytics Providers: To enhance website experience

• Marketing Platforms: If you subscribe to promotional emails/SMS

We do not sell, rent, or disclose personal information to unauthorized third parties.

5. LEGAL & ETHICAL COMPLIANCE

We ensure compliance with relevant laws and ethical business practices, including:

• Islamic Business Ethics & Compliance: We ensure that our policies align with Islamic principles, including honesty, transparency, and fairness in business dealings. Transactions comply with Islamic trade ethics, ensuring no deception or fraudulent practices.

• Consumer Protection Laws of Pakistan: We follow national regulations to safeguard customer rights and interests.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to:

• Enhance site functionality (e.g., saving cart items)

• Analyze visitor behavior for website improvements

• Deliver personalized marketing (if consented to)

You may disable cookies through your browser settings.

7. DATA SECURITY

We implement industry-standard security measures to protect personal data, including:

• Secure access controls

• Encrypted storage

• Firewalls to prevent unauthorized access

However, no system is completely secure. Users are encouraged to safeguard their credentials.

8. RETURNS & REFUNDS

For product returns, customer information may be required to process refunds. Please refer to our Return Policy for more details.

9. CHILDREN’S PRIVACY

Our store is not intended for children under the age of 18, and we do not knowingly collect their data.

10. USER RIGHTS

Users have the right to:

• Request access to their stored data

• Request corrections to their personal information

• Request deletion of their data (except where legally required)

11. CONTACT US

For any privacy-related inquiries, please contact us:

Email: info@thehomeelectronics.com
Phone: +923006557599

By using our website, you agree to the terms outlined in this Privacy Policy. We reserve the right to update this policy as needed. Any changes will be posted on this page.