Privacy Policy

This Privacy Policy outlines how The Home Electronics (“we,” “our,” or “us”) collects, uses, and protects the personal information of users (“you”) who visit and interact with our website and services.

1. Information We Collect

1.1 Personal Information:

• Name
• Email address
• Phone number
• Shipping and billing address

1.2 Non-Personal Information:

• IP address
• Device/browser type
• Cookies and analytics data

2. How We Use Your Information

• To process and fulfill orders
• To communicate order status
• To provide customer support
• To improve our services and website
• To send marketing communications (with consent)

3. Supplier-Fulfilled Orders

Some products listed on our website are not stocked by us directly but are sourced and shipped through trusted suppliers on your behalf. In such cases:

• We act as your authorized agent (under a Shariah-compliant Wakalah model) to procure the item.
• Your personal information may be securely shared with the supplier solely for order fulfillment.
• We vet our suppliers to ensure quality and reliability.
• We remain your primary point of contact for any support, return, or refund inquiries.

4. Data Retention

We retain your data as long as necessary to:

• Fulfill orders
• Comply with legal requirements
• Offer customer support
• Provide opted-in promotional content

5. Data Security

• Encrypted data storage
• Secure access controls
• System monitoring

While we use best practices, no system is 100% secure. Please protect your login information.

6. Cookies and Tracking

• To maintain cart and login sessions
• To analyze site usage
• To deliver personalized promotions (if consented)

You may disable cookies via your browser settings.

7. Legal Compliance and Ethics

• We follow Islamic business ethics: honesty, clarity, and fairness.
• We comply with Pakistan’s consumer protection laws.

8. Children’s Privacy

We do not knowingly collect personal data from users under 18 years of age.

9. User Rights

• Access your stored personal information
• Request corrections
• Request deletion (where legally applicable)

10. Contact Information

Our Commitment

By using our website, you agree to the terms outlined in this Privacy Policy. Any updates or changes will be posted here as needed.